Privacy Policy
Who We Are
Izzi Casino is a localized online gaming service provided under the brand name Izzi Casino and available via izzibet-ca.com. The service is operated by:
- Operator: GALAKTIKA N.V., a public limited company incorporated under the laws of Curaçao
- Registration number: 140803
- Legal address / registered office: Scharlooweg 39, Willemstad, Curaçao
- Gaming license: Antillephone N.V. License No. 8048/JAZ2016-050 (iGaming and sports betting), authorized and regulated by the Government of Curaçao, verified as active and assumed valid through at least 2026
For certain payment processing activities, we use the following subsidiary and payment agent:
- Payment processor: Unionstar Limited
- Jurisdiction of incorporation: Cyprus
- Registration number: HE 356131
- Role: Payment processing subsidiary supporting transactions for izzibet-ca.com
For privacy-related questions, requests, or complaints, you may contact our data protection contact point:
- Data Protection Contact / Responsible Department: Data Protection Team, GALAKTIKA N.V.
- Email: [email protected] (use "Privacy request" or "Data protection" in the subject line)
- Website: https://izzibet-ca.com
- Postal contact (operator address): GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao
What Personal Data We Collect
We collect only the personal information that is necessary to provide our services, comply with legal obligations, and improve player experience on izzibet-ca.com. Depending on your interactions with us, we may collect the following categories of data:
Identification and Contact Data
- Basic profile data: full name, date of birth, gender (where provided), username, account ID.
- Contact details: email address, telephone number, preferred language, communication preferences.
- Verification data (KYC): copies or details of identification documents (e.g., passport, national ID, driver's licence), proof of address (utility bills, bank statements), and any additional documents required for enhanced due diligence.
Account and Behavioral Data
- Account data: registration dates, login history, account status, verification status, responsible gambling settings (deposit limits, self-exclusion, cooling-off periods).
- Gameplay and betting data: game sessions, bets placed, wins and losses, tournament participation, bonus usage and wagering progress.
- Interaction history: communication with our support team via email (including messages sent to [email protected]), onsite chat, and any complaint records.
Technical and Usage Data
- Technical identifiers: IP address, device identifiers, operating system, browser type and version, approximate location derived from IP, language settings.
- Log data: pages visited, access dates and times, session duration, referral URLs, clickstream data, and other standard web server logs.
- Device and security information: information about device configuration, time zone, and access attempts (successful and unsuccessful) to detect fraudulent or unauthorized activity.
Financial and Transaction Data
- Payment data: limited card details (card type, masked card number, expiry date), e-wallet identifiers, payment method type; we do not store full card PAN or CVV in our systems, which are processed by certified payment providers.
- Transaction history: deposits, withdrawals, chargebacks, refunds, bonuses and rewards credited or debited, applied fees where applicable.
- AML/KYC financial information: information about the source of funds or wealth, where legally required under anti-money laundering regulations.
Marketing and Preference Data
- Marketing preferences: consent status for email marketing, SMS, push notifications, and onsite promotions.
- Campaign interaction data: records of whether you open emails, click on promotional links, redeem bonus codes, or opt out of certain campaigns.
Cookies and Similar Technologies
- Cookie identifiers: unique IDs assigned to your browser or device to remember your preferences and session information.
- Tracking data: use of pixels, tags, and similar tools to measure performance, detect abuse, and personalize content.
Where permitted by law and in line with this Privacy Policy, we may combine data from the above categories to improve accuracy and consistency (for example, linking transaction logs with gameplay data for responsible gambling analyses).
Legal Basis for Processing
We process personal information of users accessing Izzi Casino via izzibet-ca.com under one or more of the following legal bases, depending on the context of the data and the applicable privacy framework (including Canadian privacy principles and, where relevant, EU-style concepts such as those reflected in the GDPR):
Performance of a Contract
- Account creation and maintenance: We process your registration details, identification data, and login data to open and manage your player account, provide you access to games, and enable deposits and withdrawals.
- Service delivery: We use gameplay, betting, and transaction data to execute your bets, settle wins and losses, provide bonuses, and maintain your account balance.
- Customer support: We process communication data when you contact [email protected] to respond to requests, resolve technical issues, and handle complaints.
Compliance with Legal and Regulatory Obligations
- KYC and AML requirements: As a Curaçao-licensed operator, we are required to verify player identity, prevent money laundering and terrorism financing, and monitor transactions to detect suspicious activity.
- Responsible gambling obligations: We process data to enforce self-exclusion, deposit and loss limits, and other safer-gambling mechanisms where applicable.
- Record-keeping and reporting: We retain and may share certain information with regulatory authorities and other competent bodies when required by law or our licence conditions.
Legitimate Interests
- Fraud prevention and security: We use technical, usage, and transaction data to detect and prevent fraud, abusive gameplay, bonus misuse, multiple-accounting, and security breaches.
- Service improvement and analytics: We analyze aggregated and pseudonymized data regarding gameplay, website usage, and campaign performance to improve our products, user experience, and technical infrastructure.
- Establishment, exercise, or defence of legal claims: We may process relevant data where necessary in connection with actual or potential disputes, regulatory investigations, or enforcement of our Terms and Conditions.
Consent
- Marketing communications: We rely on your explicit consent (opt-in) to send promotional emails, SMS messages, and push notifications where this is required by applicable law. You may withdraw consent at any time.
- Cookies and similar technologies: For non-essential cookies (such as advertising or advanced analytics cookies), we may rely on your consent through our cookie banner or browser settings, in line with local legal requirements.
- Optional data fields: Where we invite you to provide information that is clearly marked as optional, we process it based on your choice to provide that data.
Where multiple legal bases apply to a particular processing activity, we rely on each of them in parallel, and we ensure that our practices align with Canadian privacy principles, including accountability, limiting collection, identifying purposes, and safeguarding information.
Purpose of Processing
We process your personal information for clearly defined purposes that are consistent with your reasonable expectations when using Izzi Casino via izzibet-ca.com. In particular, we use your data for the following purposes:
- Provision of gaming and betting services: to register your account, verify your eligibility, allow you to deposit funds, place bets, participate in games and tournaments, and withdraw winnings.
- Account administration: to manage your profile, apply responsible gambling tools, track your balance and transaction history, and provide important service-related notices (e.g., changes to Terms, scheduled maintenance, or security alerts).
- Regulatory and legal compliance: to perform KYC and AML checks, monitor for suspicious transactions, comply with anti-fraud obligations, respond to lawful information requests, and meet record-keeping requirements under our Curaçao licence and other applicable rules.
- Customer support and complaint handling: to respond to your questions, process technical support requests, register and investigate complaints, and communicate outcomes.
- Service quality and product development: to understand how players interact with our games and platform, improve performance and stability, develop new features, and test updates to our systems.
- Marketing and promotions: to send you tailored offers, bonuses, newsletters, and promotional campaigns (only where permitted and in line with your marketing preferences), and to measure the effectiveness of such communications.
- Risk management and fraud prevention: to prevent unauthorized access, detect multiple-account abuse, mitigate chargeback risks, and manage bonus misuse or other breaches of our Terms and Conditions.
- Analytics and statistics: to produce aggregate reports on the use of our website, games, and services, which do not identify individuals, and to inform our business strategy and responsible gambling initiatives.
Disclosure & Sharing
We do not sell or rent your personal information to third parties. However, we may share your personal data with carefully selected recipients where necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards:
Group Companies and Payment Partners
- Group entities: We may share information with Unionstar Limited (Cyprus, reg. HE 356131) and other subsidiaries or affiliates of GALAKTIKA N.V. that support payment processing, risk analysis, or back-office operations.
- Payment service providers: Banks, card schemes, e-wallet providers, prepaid card issuers, and other financial institutions receive limited personal and transaction data needed to process deposits, withdrawals, and chargebacks, and to comply with their own legal obligations.
Service Providers and Technical Partners
- IT and hosting providers: Companies that provide hosting, data storage, content delivery, and IT support services for izzibet-ca.com and associated infrastructure.
- Game providers: Third-party software suppliers whose games are offered on our platform may receive pseudonymized or account-level information needed to run games, calculate outcomes, and ensure regulatory compliance.
- Analytics and anti-fraud tools: Providers that supply analytics platforms, identity verification tools, risk-scoring services, geo-location tools, and anti-fraud solutions, processed under contractual restrictions.
Affiliates and Marketing Partners
- Affiliate networks and partners: We may share limited data (such as anonymous identifiers or conversion events) with affiliates who promote izzibet-ca.com to measure campaign performance and prevent abuse.
- Advertising networks: Where legally permitted and with your consent, we may use cookies and tracking technologies that allow third-party advertising providers to deliver targeted ads and measure their effectiveness. Such sharing will be limited and subject to opt-out mechanisms where required.
Regulators, Authorities, and Legal Counterparties
- Gaming and supervisory authorities: We may disclose data to Antillephone N.V., Curaçao gaming authorities, or other competent regulators in connection with our licence, inspections, audits, or investigations.
- Law enforcement and government bodies: Where required by applicable law, court order, or lawful request, we may share relevant information.
- Professional advisers and legal representatives: Lawyers, auditors, and consultants may access certain data when providing services to us, subject to confidentiality obligations.
Corporate Transactions
- Business transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction involving Izzi Casino or GALAKTIKA N.V., personal data may be transferred to relevant third parties, subject to strict confidentiality and continuity of protection.
All third parties that process personal data on our behalf are bound by contractual obligations to protect the confidentiality and security of the data, use it only for the specified purposes, and comply with applicable privacy requirements.
International Transfers
As a Curaçao-based operator serving players in Canada and using international suppliers, your personal data may be transferred to and processed in countries outside of your province or outside of Canada, including but not limited to:
- Curaçao: where GALAKTIKA N.V. is registered and where core operational systems and compliance teams may be located.
- Cyprus: where Unionstar Limited, our payment processing subsidiary, operates.
- Other jurisdictions: where our technical, hosting, game, analytics, or support providers maintain their servers or corporate offices (which may include EEA member states or other third countries).
Whenever we transfer your data internationally, we implement appropriate safeguards designed to ensure a level of protection equivalent to that required under applicable data protection principles. These safeguards may include:
- Contractual protections: data processing agreements and, where applicable, standard contractual clauses or comparable instruments with recipients, requiring them to protect personal data and apply security measures.
- Technical and organizational measures: strong encryption, access controls, pseudonymization, and minimization of data shared with third parties.
- Due diligence and oversight: careful selection of partners, ongoing monitoring of their compliance posture, and periodic reviews of data transfer mechanisms in light of evolving regulatory expectations.
By using the izzibet-ca.com platform and providing us with personal information, you acknowledge that your data may be transferred and processed outside Canada as described above, subject to these safeguards.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary by category:
- Account and identification data: Typically kept for the duration of your active account and, after closure, for a period generally not exceeding five (5) years, unless a longer period is required to comply with AML, anti-fraud, or other legal obligations.
- Financial and transaction records: Retained for at least five (5) years following the relevant transaction or account closure, in line with financial reporting and AML requirements.
- Gameplay and behavioral data: Stored for the life of the account and then for a reasonable period (up to five (5) years after closure) to support responsible gambling assessments, dispute resolution, and regulatory inquiries.
- Technical logs and security records: Kept for shorter operational periods where possible (often between six (6) months and three (3) years, depending on system needs), unless needed longer for security or legal purposes.
- Marketing data: Used for marketing purposes until you withdraw your consent or object to processing; we may maintain a limited record of your opt-out status to ensure we do not contact you contrary to your wishes.
- Support and complaint records: Retained as long as reasonably necessary to manage and document the issue, typically up to five (5) years after closure of the case, especially where legal or regulatory review is possible.
When data is no longer required, we will either securely delete or irreversibly anonymize it. If deletion is not immediately possible (for example, due to backup systems), we will securely store the data and isolate it from further processing until deletion is feasible.
Your Rights
We are committed to respecting your privacy rights in line with internationally recognized principles similar to those reflected in the GDPR, as well as applicable Canadian privacy standards. Depending on your location and the specific legal framework that applies, you may have the following rights in relation to your personal information processed by Izzi Casino via izzibet-ca.com:
Right of Access
- You may request confirmation of whether we process your personal data and obtain a copy of such data, along with information about the purposes of processing, categories of data, recipients, retention periods, and the safeguards applied to any international transfers.
Right to Rectification
- If you believe that your personal data is inaccurate or incomplete, you may request that we correct or update it. Where appropriate, you can also update certain information directly through your account settings.
Right to Erasure ("Right to be Forgotten")
- You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (if applicable), or where you believe we have processed it unlawfully.
- This right is subject to important limitations. We may need to retain certain data to comply with AML, responsible gambling, tax, or other regulatory obligations, or to establish, exercise, or defend legal claims.
Right to Restriction of Processing
- You may request that we restrict processing of your personal data (other than storage) where you contest its accuracy, where processing is unlawful and you oppose deletion, or where we no longer need the data but you require it for legal claims.
Right to Object
- You may object to certain types of processing, particularly those based on our legitimate interests, including profiling related to such interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
- You have an unconditional right to object to the use of your personal data for direct marketing purposes, including profiling to the extent it is related to direct marketing. In such cases, we will stop processing your data for these purposes.
Right to Data Portability
- Where technically feasible and where processing is based on consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another service provider, where legally permissible.
Right to Withdraw Consent
- Where we rely on your consent for processing (for example, for certain marketing communications or non-essential cookies), you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Timeframes
- How to submit a request: You can exercise your rights by contacting us at [email protected] with a clear description of your request and sufficient information to verify your identity and your account (e.g., username, registered email, and security details).
- Verification: For your protection, we may need to request additional information to confirm your identity before fulfilling your request.
- Response time: We aim to respond to all valid requests within 30 days of receipt. If your request is particularly complex or we receive multiple requests from you, we may extend this period, but we will inform you of any delay and the reasons.
- Fees: We will handle your requests free of charge. However, where requests are manifestly unfounded or excessive (for example, repetitive requests), we may charge a reasonable fee or refuse to act, as permitted by applicable law.
Some of the above rights may be subject to legal restrictions or exemptions. If we cannot fully comply with your request, we will explain the reasons, subject to any legal or security constraints.
Cookies & Tracking Technologies
Izzi Casino uses cookies and similar technologies on izzibet-ca.com to ensure the website functions properly, to enhance user experience, and to support security, analytics, and marketing activities.
Types of Cookies We Use
- Strictly necessary cookies: Essential for the operation of the website and the provision of core services, such as enabling secure login, remembering session states, maintaining your bet slips, and preventing fraudulent use of accounts. These cookies are generally set in response to your actions and cannot be switched off in our systems.
- Functional (preference) cookies: Allow the website to remember choices you make, such as language, region, and display preferences, so that we can provide enhanced and more personalized features.
- Analytics and performance cookies: Help us understand how visitors use izzibet-ca.com by collecting and reporting information anonymously or pseudonymously (for example, pages visited, session duration, and error messages), enabling us to improve the site's performance and user experience.
- Advertising and targeting cookies: Used, where permitted and with your consent, to deliver advertisements that are more relevant to your interests, to limit the number of times you see an ad, and to measure the effectiveness of advertising campaigns. These may be set by us or by third-party advertising networks.
Managing Cookies
- Browser settings: Most web browsers allow you to manage cookies through their settings, including deleting existing cookies, blocking all cookies, or configuring the browser to alert you when cookies are being set. Please note that blocking certain cookies may affect the functionality of izzibet-ca.com and impair your ability to use some features.
- Onsite tools: Where available, you may use our internal cookie or privacy settings panel to manage your preferences for non-essential cookies (such as analytics and advertising cookies).
- Third-party opt-outs: Some analytics or advertising providers may offer their own opt-out mechanisms (for example, through their websites or industry-wide platforms); we encourage you to review their privacy notices for more information.
By continuing to use izzibet-ca.com after being presented with relevant cookie notices, you acknowledge our use of cookies and similar technologies as described above, subject to your stored preferences.
Data Security
We take the protection of your personal information very seriously and implement a combination of technical, organizational, and administrative measures to safeguard it against unauthorized access, alteration, disclosure, or destruction.
Technical Security Measures
- Encryption in transit: Data transferred between your device and izzibet-ca.com is protected using industry-standard Transport Layer Security (TLS 1.2 or higher) to mitigate interception and tampering risks.
- Encryption at rest: Sensitive data stored in our systems, including certain personal and financial details, is protected using strong encryption algorithms and secure key management practices, where applicable.
- Access controls and authentication: Access to production systems and databases is restricted to authorized personnel only, based on role-based access control (RBAC), strong authentication mechanisms, and, where appropriate, multi-factor authentication (MFA).
- Network and application security: We employ firewalls, intrusion detection and prevention systems, anti-malware tools, and secure coding practices to reduce vulnerabilities and protect against common attack vectors.
Organizational and Procedural Measures
- Security policies and training: Staff who handle personal data receive regular training on data protection, confidentiality, and cybersecurity best practices, and are bound by confidentiality obligations.
- Vendor management: We evaluate third-party service providers' security practices and require them to apply suitable technical and organizational measures through contractual commitments.
- Incident response: We maintain procedures for responding to security incidents, including investigation, containment, remediation, and notifications where required by applicable law and regulation.
- Risk assessments and audits: We conduct periodic reviews, assessments, and, where appropriate, independent audits of our security controls to align with recognized standards and evolving industry practices (such as principles comparable to ISO 27001 or SOC 2).
While we strive to maintain a high level of security, no system can be guaranteed to be completely secure. We encourage you to take steps to protect your own data, such as using strong passwords, enabling available security features, and not sharing account credentials with others.
Complaints & Contacts
If you have any questions, concerns, or complaints about how Izzi Casino, via izzibet-ca.com, handles your personal information, or if you wish to exercise any of your rights, you may contact us using the details below.
How to Contact Us
- Primary contact email: [email protected]
- Subject line: Please include "Privacy request", "Data protection inquiry", or "Privacy complaint" to ensure proper routing.
- Postal address: GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao
- Website: https://izzibet-ca.com (where additional contact options may be provided from time to time)
Internal Complaint Procedure
- Submission: Send us a detailed description of your concern or complaint, including your account details (username, registered email), relevant dates, and any supporting documentation.
- Acknowledgement: We will aim to acknowledge receipt of your complaint within 5 working days, confirming that it is under review.
- Investigation: Our Data Protection Team or another appropriate department will investigate your complaint, which may require us to request additional information from you.
- Response: We aim to provide a substantive response within 30 days of receiving all necessary information. If we require more time due to complexity, we will inform you of the delay and provide an updated timeframe.
- Outcome and escalation: Our response will explain the findings of our investigation and any actions taken or proposed. If you are not satisfied with our response, you may be entitled to raise your concerns with an appropriate supervisory authority, depending on your jurisdiction.
Supervisory Authorities
Depending on your place of residence, you may have the right to lodge a complaint with a data protection authority or privacy regulator in your jurisdiction. For users in Canada, you may contact:
- Office of the Privacy Commissioner of Canada (OPC)
Website: https://www.priv.gc.ca
Phone (within Canada): 1-800-282-1376
If you reside in a jurisdiction with its own dedicated data protection authority, you may also contact that authority in accordance with local law. We are committed to cooperating with regulators and working with you to resolve any concerns.
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, regulatory guidance, or technical developments affecting Izzi Casino or izzibet-ca.com.
How We Will Inform You
- Website publication: The most current version of this Privacy Policy will always be available on https://izzibet-ca.com.
- Email notifications: For material changes that significantly affect your rights or how we process your data, we will, where practicable, notify you via email sent to your registered email address.
- Onsite notices: We may display prominent notices, banners, or pop-ups on izzibet-ca.com or in your account dashboard to highlight significant updates.
Advance Notice and Your Options
- Advance notice for material changes: Where required by law or where we consider a change to be material, we will provide you with prior notice, typically at least 30 days before the new policy takes effect.
- Review of changes: During the notice period, we encourage you to review the updated Privacy Policy carefully to understand how your information will be used.
- Your right to object or close your account: If you do not agree with the updated Privacy Policy, you may choose to stop using the services and request account closure. Continued use of izzibet-ca.com after the effective date of the updated policy will be deemed acceptance of the changes, unless otherwise required by applicable law.
Last updated: November 2025 (with applicability and safeguards anticipated through at least 2026). Any future changes will be clearly dated and, where appropriate, accompanied by a summary of material modifications.