Terms & Conditions

These Terms govern your relationship with the operator of the website https://izzibet-ca.com ("Izzi Casino", "Izzi Casino") and set out the rules applicable to your use of the gambling services offered through this site. These Terms are effective as of 1 January 2025 and deemed updated and applicable through 31 December 2026 unless replaced or amended in accordance with the "Changes to Terms" section below.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: GALAKTIKA N.V., a public limited company registered under the laws of Curaçao with registration number 140803 and registered address at Scharlooweg 39, Willemstad, Curaçao, operating the online gambling platform available at https://izzibet-ca.com for players in Canada. Payment processing services may be provided by Unionstar Limited, a company registered in Cyprus under number HE 356131, acting as a payment agent.
• Website or Platform: The domain https://izzibet-ca.com and all related subdomains, mobile versions, applications, and content through which Izzi Casino provides its services to users in Canada.
• User or Player or you: Any natural person who accesses the Website, registers an account, or otherwise uses the services offered by Izzi Casino via https://izzibet-ca.com.
• Account: A personal user account opened and maintained with the Operator on the Website, identified by a unique username/email and protected by a password, through which the User participates in games, deposits, and withdraws funds.
• Services: All real-money and free-to-play gambling, betting, and ancillary services offered by the Operator via the Website, including but not limited to casino games, live casino, and promotional activities.
• Bet or Stake: Any amount of real money or bonus funds wagered by a User on the outcome of a game or event offered on the Website.
• Wager: The act of staking funds (cash or bonus) on any game or event available on the Website, or the total amount staked over a certain period or towards a wagering requirement.
• Bonus: Any promotional value (including but not limited to bonus money, free spins, cashback, or other promotional benefits) credited to a User's Account under any promotion, which may be subject to specific terms, playthrough requirements, and restrictions.
• Bonus Funds: Any non-withdrawable amount credited as part of a Bonus, which may be converted into withdrawable real money only after the applicable conditions have been fulfilled.
• Real Money Balance: Funds deposited by the User and any winnings derived from such funds or from fully completed and released Bonuses, available for withdrawal subject to these Terms and applicable checks.
• Game: Any casino game, live dealer game, instant game, or other gambling product offered on the Website, provided either directly by the Operator or by third-party game providers.
• KYC (Know Your Customer): The identity verification and due diligence procedures applied by the Operator to verify the identity, age, residence, source of funds, and other relevant details of Users, in accordance with anti-money laundering (AML) and responsible gambling obligations.
• AML: Anti-money laundering and counter-terrorist financing rules, regulations, and internal policies applicable to the Operator.
• Dispute: Any complaint, claim, or disagreement arising between the User and the Operator in relation to the Services, Account, or these Terms.
• Restricted Jurisdiction: Any country or territory from which the Operator does not accept players in accordance with its license and internal policies. Canada is not a locally licensed jurisdiction for the Operator; services are provided from Curaçao under license 8048/JAZ2016-050 on a cross-border basis.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old to open an Account and use the Services on Izzi Casino through https://izzibet-ca.com. By registering, you expressly confirm that you are 18 years of age or older.
• Local law responsibility: You are solely responsible for ensuring that your use of the Services is legal under the laws applicable in your province or territory in Canada. The Operator does not provide legal advice and does not guarantee that the Services are lawful in every Canadian jurisdiction.
• One account rule: Each User may hold only one Account on the Website. Multiple accounts, household accounts for different persons, and shared accounts are subject to strict verification and may be closed if misuse is detected.

Registration Process

1. Account creation:
   • Visit https://izzibet-ca.com and complete the registration form with accurate and complete information, including your full name, date of birth, country and province of residence, email address, and chosen password.
   • You must confirm that you have read, understood, and accepted these Terms, as well as the Privacy Policy and other applicable policies referenced herein.
2. Email verification:
   • After registration, the Operator may send a verification link or code to your registered email address.
   • Your Account may remain limited or inactive until email verification is successfully completed.
3. KYC and document verification:
   • At any time, particularly before processing withdrawals or in case of suspicious activity, the Operator may request KYC documents such as:
     • Government-issued photo ID (passport, driver's license, or national ID);
     • Proof of address (utility bill, bank statement, or similar, issued within the last 3 months);
     • Proof of payment method ownership (copy of bank card with masked digits, bank statement, or e-wallet screenshot).
   • Failure to provide accurate and valid documents within the requested timeframe may result in suspension or closure of your Account and withholding of funds as required by law or license conditions.

User Obligations

• Accuracy of data: You must ensure that all information provided during registration and throughout the life of your Account is accurate, complete, and up to date. You must promptly update any changes, particularly your contact details and residential address.
• Password and account security:
  • You are solely responsible for maintaining the confidentiality of your login credentials, including your password and any security information.
  • You must not disclose your credentials to any third party or allow any third party to use your Account.
  • You are fully liable for any activity on your Account, regardless of whether such activity was authorized by you.
• Prohibited account usage:
  • You may not use VPNs, proxies, or other methods to obscure your location if doing so would circumvent applicable laws or Operator restrictions.
  • You may not register on behalf of another person, or use another person's identity or documents.
  • You may not use your Account for commercial purposes (e.g., pooling funds, syndicate betting) or for any unlawful activity, including money laundering or fraud.

Betting & Gameplay Rules

General Betting Conditions

• Placing bets:
  • Bets may only be placed through your registered Account after a successful login.
  • A bet is considered accepted when it is registered on the Operator's servers and appears in your betting or game history. The Operator's records are final and conclusive.
• Bet limits:
  • Each Game has its own minimum and maximum bet limits, which are determined by the Operator or game provider and displayed in the Game interface.
  • The Operator reserves the right to set or modify Account-level limits (e.g., maximum win per bet, maximum aggregate winnings) with or without prior notice, provided that any changes do not affect already confirmed bets.
• Types of bets and games:
  • The Website offers various Game types (slots, table games, live casino and similar). Rules and paytables for each Game are provided within the Game interface or info section.
  • By placing a bet, you confirm that you have read and understood the specific rules of that Game.

Cancellation and Modification of Bets

• User-initiated changes:
  • Once a bet has been confirmed and accepted by the Operator's system, you cannot cancel or modify it, except where the Game explicitly allows such actions (e.g., "undo" function before a round starts).
• Operator-initiated voiding:
  • The Operator reserves the right to void or correct bets, or to adjust Account balances, in the following situations:
    • Technical errors (e.g., misconfigured odds, malfunctioning RNG, system outages);
    • Obvious errors in the displayed information (e.g., incorrect paytable or Game description);
    • Evidence or reasonable suspicion of fraud, collusion, exploitation of glitches, or breach of these Terms.
  • In such cases, affected bets may be settled at correct terms, voided and refunded, or otherwise rectified in accordance with applicable rules and fairness principles.

Rules of Conduct and Fair Play

• Player behaviour:
  • You must use the Website and its chat or communication features in a respectful manner at all times.
  • Insults, harassment, hate speech, threats, discriminatory remarks, or sharing of offensive content are strictly prohibited.
• Prohibited activities:
  • Using bots, scripts, or automated tools to place bets or interact with Games;
  • Exploiting bugs, loopholes, or apparent errors in the Website or Games for financial gain;
  • Colluding with other players or third parties to gain an unfair advantage;
  • Transferring funds between Accounts or acting as a financial intermediary.
• Consequences of misconduct:
  • The Operator may suspend or close your Account, cancel bets, confiscate Bonus funds and, where legally permitted, winnings obtained through prohibited conduct.
  • Serious breaches may be reported to relevant authorities or payment providers.

Bonus Terms

General Bonus Conditions

• Acceptance of bonus rules: By claiming or accepting any Bonus on Izzi Casino via https://izzibet-ca.com, you agree to be bound by these Bonus Terms, the specific rules of each promotion, and the general Terms and Conditions.
• Bonus eligibility:
  • Bonuses are generally limited to one per person, household, IP address, device, payment method, or shared environment, unless explicitly stated otherwise.
  • The Operator may restrict certain promotions to Users from specific jurisdictions or exclude Users based on risk and compliance checks.

Activation and Wagering Requirements

• Bonus activation:
  • Some Bonuses require a minimum deposit; others may require the use of a bonus code or manual activation in the "Promotions" or "Bonus" section of your Account.
  • Bonuses that are not activated within the specified timeframe may expire automatically.
• Wagering (playthrough) requirements:
  • Unless otherwise stated on the promotion page, Bonus money must be wagered a specified number of times (e.g., 30x, 40x, or other) before any associated winnings become withdrawable.
  • Wagering contributions may differ by Game type. For example, slot games may contribute 100% towards wagering, while table games or live casino games may contribute a smaller percentage or be entirely excluded. The applicable contribution table is provided in the bonus description.
  • If wagering is not completed within the designated timeframe (e.g., 7 - 30 days depending on the specific offer), the Bonus and any winnings derived from it may be forfeited.
• Maximum bet with active bonus:
  • When playing with an active Bonus, you may be subject to a maximum allowable bet per game round or spin (e.g., a maximum bet limit per spin or hand). The applicable limit is stated in the bonus rules.
  • Placing bets above the maximum limit may result in forfeiture of the Bonus and any associated winnings.

Prohibited Games and Actions

• Restricted games:
  • Certain Games may be excluded from Bonus wagering or may have reduced contribution. These restrictions are indicated in the bonus rules or within the Game list.
• Prohibited strategies:
  • Using minimal-risk betting strategies (e.g., betting on both red and black in roulette);
  • Delaying game rounds or bonus features (e.g., saving free spins or bonus rounds for later use after wagering requirements are met);
  • Making low-risk bets to clear wagering requirements while storing large value bets for after wagering is completed;
  • Any pattern of play that the Operator reasonably deems to constitute abuse of a promotion.
• Bonus abuse:
  • If the Operator determines that you have engaged in bonus abuse or breached these Bonus Terms, it may cancel active Bonuses, block access to future promotions, and, where appropriate, void or limit winnings derived from such Bonuses.

Combining Promotions and Bonus Priority

• Non-cumulative nature:
  • Unless expressly allowed by the Operator, only one Bonus or promotion may be active in your Account at any given time.
  • Deposit bonuses generally cannot be combined; if multiple offers apply, the one you select or activate first will be applied.
• Bonus and real money order of play:
  • The Operator may apply a specific order for using funds: either real money first followed by Bonus funds, or vice versa. The applicable order is explained in the bonus rules.
  • Where real money is wagered first, you may withdraw your real money balance at any time, provided that doing so may lead to forfeiture of active Bonuses and associated winnings.

Payments & Withdrawals

Deposits

• Deposit methods:
  • The Website supports a range of deposit methods, which may include:
    • Bank cards (e.g., Visa, Mastercard) issued in Canada or other accepted countries;
    • E-wallets and online payment systems (where available in Canada);
    • Cryptocurrencies supported by the Operator (if applicable and displayed on the Website).
  • Available methods may vary depending on your province, currency, and other factors.
• Deposit limits and fees:
  • Minimum and maximum deposit limits apply and are displayed in the cashier section.
  • The Operator does not generally charge deposit fees; however, your bank or payment provider may apply fees or exchange rates.
• Deposit processing times:
  • Most deposits are processed instantly. In rare cases, delays may occur due to payment provider checks or technical issues.

Withdrawals

• Withdrawal methods:
  • Withdrawals are typically processed back to the same method used for deposits, where technically feasible and permitted by payment providers.
  • If returning funds to the original method is not possible, alternative withdrawal options may be offered in line with AML and KYC guidelines.
• Verification requirements:
  • Before approving any withdrawal, the Operator may require full KYC verification as outlined in the Account Registration section.
  • Failure to provide requested documents may lead to delays, suspension, or cancellation of withdrawals.
• Withdrawal limits and processing time:
  • Daily, weekly, and monthly withdrawal limits may apply and are displayed in the cashier or relevant information pages.
  • The Operator aims to process withdrawals within a reasonable period, typically within 24 - 72 hours after approval. Actual crediting times depend on the payment provider and may vary.

Fees, Chargebacks, and Refunds

• Fees:
  • The Operator may charge reasonable fees for certain withdrawal methods or multiple withdrawal requests within short periods. Any such fees will be displayed in the cashier section before you confirm the transaction.
• Chargebacks:
  • If a chargeback, reversal, or payment dispute is initiated by you, the Operator may:
    • Immediately suspend or close your Account;
    • Recover any funds or winnings already paid out, to the extent permitted by applicable law;
    • Report the incident to relevant authorities, payment providers, and internal security databases.
• Refunding bets and bonuses:
  • In general, confirmed and completed bets are final and will not be refunded.
  • Where a Game round is interrupted due to a technical failure on the Operator's side, the Operator will:
    • Refund the stake to your balance; or
    • Restore the Game state to the last known fair status; or
    • Settle the bet in accordance with the game provider's rules.
  • Bonus funds are not refundable as cash. If a Bonus is cancelled, any remaining Bonus balance may be removed from your Account.

Limitation of Liability

Operator's Obligations

• Fairness and integrity:
  • The Operator undertakes to provide gambling services in a fair and transparent manner and to ensure that Games function in accordance with their published rules and paytables.
  • Random Number Generator (RNG)-based Games are operated using certified or industry-standard RNG technologies, either provided by the Operator or reputable third-party game providers.
• Accuracy of results:
  • Game outcomes as recorded on the Operator's servers or those of its licensed game providers are considered final and binding.
  • In case of discrepancy between your on-screen display and the actual game server records, the server records shall prevail.

Exclusions and Limitations

• Technical failures and interruptions:
  • The Operator is not liable for:
    • Hardware or software failures, loss of internet connectivity, or latency issues on your side;
    • Third-party system outages, including but not limited to payment providers, telecommunications providers, or game studios;
    • Events of force majeure, such as natural disasters, government actions, or other circumstances beyond the Operator's reasonable control.
• Indirect and consequential damages:
  • To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, or business interruption arising from your use of the Website or Services.
• Maximum compensation:
  • Where the Operator is found liable for any claim relating to a specific bet, Game, or transaction, its total aggregate liability shall not exceed the amount of the bet or stake placed by you in the relevant Game or transaction, or the amount actually lost as a result of the error, whichever is lower.

Regional Compliance Note: Nothing in this section shall exclude or limit any liability that cannot be excluded or limited under applicable laws of Curaçao or mandatory consumer protection laws that may apply to you as a resident of Canada, to the extent they are deemed applicable to these cross-border services.

Intellectual Property Rights

Ownership of Content and Software

• Operator's rights:
  • All intellectual property rights in and to the Website https://izzibet-ca.com, including but not limited to its design, layout, logos, trademarks, text, graphics, audio-visual content, databases, and underlying software, are owned by the Operator, its affiliates, or its licensors.
• License to use:
  • You are granted a limited, non-transferable, non-exclusive, and revocable license to access and use the Website and Services solely for your personal, non-commercial entertainment purposes, in accordance with these Terms.

Restrictions on Use

• Prohibited acts:
  • You may not, without prior written consent from the Operator:
    • Copy, reproduce, modify, adapt, translate, create derivative works from, or otherwise exploit any part of the Website or its content;
    • Distribute, transmit, sell, lease, sublicense, or otherwise make the Website or its content available to third parties;
    • Reverse engineer, decompile, disassemble, or attempt to access the source code of any software used in the provision of the Services, except where such restriction is prohibited by applicable law;
    • Remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Website.

Regional Compliance Note: Any unauthorized use of the Operator's intellectual property may result in civil or criminal liability under applicable laws. The Operator reserves all rights not expressly granted in these Terms.

Privacy & Data Protection

Your personal data is collected, processed, and protected in accordance with the Operator's Privacy Policy, which forms an integral part of these Terms.

• By using the Website and Services of Izzi Casino via https://izzibet-ca.com, you acknowledge that you have read and understood the Privacy Policy available through the Website and that you consent to the processing of your personal data as described therein.
• The Operator applies appropriate technical and organizational measures to safeguard your data and complies with applicable data protection and AML regulations relevant to its licensing jurisdiction and cross-border operations.
• For further details on categories of data collected, purposes of processing, data retention, and your rights, please refer to the Privacy Policy linked from the footer of https://izzibet-ca.com (based on, and adapted from, the original privacy policy at https://izzi.casino/en/privacy-policy).

Changes to Terms

Right to Amend

• The Operator reserves the right to modify, update, or replace these Terms at any time to reflect legal, regulatory, technical, or operational changes, including changes related to the Canadian market or Curaçao licensing requirements.

Notification of Changes

• Communication channels:
  • Material changes to these Terms will be notified to you through one or more of the following methods:
    • A notice displayed on the Website (e.g., banner or pop-up) upon login;
    • An email sent to your registered email address;
    • Any other reasonable electronic communication method.
• Effective date:
  • Unless otherwise specified, updated Terms will take effect on the date indicated in the notice or on the Website. Continued use of the Services after such date constitutes your acceptance of the updated Terms.

Option to Discontinue Use

• If you do not agree with the updated Terms, you must:
  • Immediately stop using the Website and Services; and
  • Contact customer support at [email protected] to close your Account and, if applicable, request withdrawal of any eligible real money balance, subject to these Terms and completion of KYC checks.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for suspension/termination:
  • The Operator may suspend, restrict, or terminate your Account, with or without prior notice, in the following circumstances:
    • Suspicion of identity theft, fraud, money laundering, terrorist financing, or other illegal activity;
    • Violation of these Terms, bonus rules, or other applicable policies;
    • Use of automated betting tools, collusion, or exploitation of system or game malfunctions;
    • Chargebacks, payment reversals, or disputes initiated in bad faith;
    • Providing false, incomplete, or misleading registration or KYC information;
    • Unauthorized use of another person's payment method or identity.

Procedure and Consequences

• Investigation and notification:
  • In case of suspected breach or risk, the Operator may temporarily suspend your Account while conducting an internal investigation.
  • Where legally permitted and not detrimental to the investigation, you will be informed via email to your registered address of the suspension or termination and any subsequent decision.
• Refunding funds on closure:
  • Upon Account closure initiated by you (voluntary closure) or by the Operator for non-serious breaches, the Operator will, subject to applicable checks, return any remaining real money balance to you using an appropriate payment method.
  • In cases of confirmed serious breach, including fraud, AML violations, or bonus abuse, the Operator may, where legally authorized:
    • Confiscate Bonus funds and winnings derived from such conduct;
    • Retain or freeze funds as required by law, regulator, or law enforcement;
    • Offset any losses or costs incurred by the Operator in relation to your breach.
• Effect of termination:
  • Termination of your Account immediately ends your access to the Services.
  • Any rights and obligations accrued prior to the date of termination, including outstanding disputes or investigations, will continue to apply.

Governing Law & Jurisdiction

Applicable Law

• These Terms, your use of the Website, and all contractual and non-contractual obligations arising therefrom are governed by and construed in accordance with the laws of Curaçao, without prejudice to any mandatory provisions of law that may apply to you as a consumer in Canada.

Dispute Resolution Mechanism

• Internal complaint procedure:
  • If you wish to raise a complaint or dispute, you must first contact customer support at [email protected], providing:
    • Your full name and username;
    • Detailed description of the issue, including relevant dates, transaction IDs, and screenshots if available.
  • The Operator will acknowledge receipt of your complaint and aim to provide a substantive response within a reasonable period, typically within 14 days.
• Escalation:
  • If you are not satisfied with the Operator's final decision, you may have the option to escalate the matter to the relevant Curaçao licensing authority or an approved alternative dispute resolution (ADR) body, where available under the license 8048/JAZ2016-050.
• Jurisdiction:
  • Subject to ADR procedures and any mandatory consumer rights, any dispute that cannot be resolved amicably shall be submitted to the competent courts of Curaçao.
  • By using the Services of Izzi Casino via https://izzibet-ca.com, you acknowledge that you are engaging in a cross-border service provided from Curaçao and agree to the jurisdictional framework described above, to the extent permitted by applicable law.

Contact Information

If you have any questions, complaints, or legal notices regarding these Terms or the Services provided by Izzi Casino through https://izzibet-ca.com, you may contact the Operator using the following details:

• Customer Support Email: [email protected] (primary contact for general inquiries, account issues, and complaints for Canadian users; this address replaces the original [email protected] for this localized brand/domain).
• Website: https://izzibet-ca.com
• Operator (Legal Entity): GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao, Registration No. 140803, licensed and regulated under Antillephone N.V. License 8048/JAZ2016-050.
• Payment Processing Subsidiary: Unionstar Limited, Cyprus, Registration No. HE 356131 (processing certain payments on behalf of GALAKTIKA N.V.).

If and when additional contact channels (such as telephone numbers or contact forms) are made available specifically for https://izzibet-ca.com, such details will be published on the Website and shall be deemed incorporated into these Terms by reference.